Cancellation Policy

Elaina Joi Skincare values your business and asks that you respect the scheduling policies. Please be advised that much preparation for your treatment begins well before your scheduled appointment, and last minute cancellations and no-shows have a significant impact on our ability to serve our clients.

  • Should you need to cancel or reschedule, please notify us at least 24 hours in advance.

  • Any cancellation with less than 24 hours of notice are subject to a cancellation fee amounting to the cost of the scheduled service.

  • Please arrive on time. Any client more than 20 minutes late for the scheduled appointment without notification, the session is considered canceled and the client will be responsible for the full cost of the scheduled service.

Groupon Policies

  • Groupon purchases are for first time clients only. After the first service, clients are responsible for the full fee of service.   

  • If you cancel less than 24 hours in advance for your scheduled appointment or fail to show up to your scheduled appointment, your Groupon will be redeemed. 

  • (Due to the complexity and protocol of the DMK Enzyme Therapy Treatment, it is not included any Groupon deals and full payment for treatment is required).